Frequently Asked Questions
Everything you need to know about shopping with Peter Jackson
What are your standard shipping times and costs?
We offer standard shipping within 3-5 business days for a flat rate of $9.95, or free shipping on all orders over $150. Express shipping options are available at checkout.
What is your return and exchange policy?
You can return or exchange any unworn, unwashed items with original tags attached within 30 days of purchase. Returns can be processed via mail or at any of our physical store locations.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Buy Now Pay Later services like Afterpay.
How can I track my order once it has been placed?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping costs and delivery timeframes are calculated at checkout based on your specific location and local customs regulations.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' button. We recommend comparing your body measurements against our chart to ensure the perfect fit for your specific garment.